Alaska Pet Nanny Policies
Cancellation Policy
Vacation/Drop-in Visits/Overnights Cancellation Policy
Our policy applies to the entire reservation invoice amount and calculated from the first day of service.
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14 Day or More Notice
Full Refund/Credit
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Less Than 14 Day Notice
Refund/Credit is Forfeited
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We completely understand life happens and gets in the way sometimes. If your canceled booking can be filled by another client, a full refund/credit towards a future pet sit will be issued.
Bookings are made to plan our availability to clients.
Therefore, we do not offer refunds/credits for early arrivals home.
When you book our services, we dedicate that time exclusively for you and your pets, often turning down other requests and personal opportunities.
Non-Smoking Homes Only Policy
We only service homes that are smoke-free for health reasons.
Absolutely NO EXCEPTIONS!
Snow Removal Policy
Our services are only available to clients who have
scheduled snow removal arrangements during our winter visits.
Especially clients up in the hills who have very steep or long driveways.
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Clients must arrange snow removal BEFORE winter services start. ​​
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Clients are responsible for covering all related costs.
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Alaska Pet Nanny will not use a snowblower,
shovel driveways, or be responsible for finding a snow removal service. ​
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We’re committed to giving your pet family members the best care and ensuring your home stays accessible without any driveway issues.
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***We are always happy to keep backyard trails clear for dogs after snowstorms, especially for the little guys.
Fenced-in Backyard Policy
To ensure the safety of dogs in our care, we are only accepting requests from new dog clients with fully fenced-in backyards at this time.
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Our concern stems from the unpredictable behavior dogs may display when their parents are away and the risk of loose dogs or wildlife entering the area.
Thank you for understanding our commitment to ensuring
the safety of dogs in our care.
House Work Policy
Services will not be provided while work is being done in or around a client's home.
(With the exception of landscaping and snow plowing.)
All cleaning services, construction/remodeling, etc., must be scheduled either before or after our pet/house sits.
This is common courtesy for all parties involved, including your pet's safety.
Friends/Family Policy
Services will not be provided while any family and/or friends are staying in a client's home during scheduled visits.
It is important for us to feel safe as we carry out our pet care tasks while also maintaining your pet's undivided attention.
If anyone else has access to a client’s home during any pet/house sit, Alaska Pet Nanny can assume no liability for any damages or losses to a client’s home and/or pets.
Dog Park Policy
To ensure the well-being and safety of all dogs in our care, we will refrain from taking them to any dog parks.