Our Policies
 

***Alaska Pet Nanny's policies are subject to change without notice.***

Cancellation Policy

When you book our services, we reserve exclusive time for you and your pets and have likely turned away other clients during this time.  

Vacation/Drop-in Visits/Overnights Cancellation Policy:

Our policy applies to the entire reservation invoice amount.

 

 

*More than 2 weeks notice: full refund/credit

*7 - 14 days notice: 75% refund/credit

*3 - 6 days notice: 50% refund/credit

*Less than 3 days notice: no refund/credit

Bookings are made to plan our availability to clients.

Therefore, we do not offer refunds/credits for early arrivals home. 

 

 

Non-Vacation Daily Drop-in Visit Cancellation Policy:

We have our daily routes planned by 6pm the evening prior

and cancellations disrupt scheduling and efficient routing. 

Visits cancelled after 6pm the day prior: no refund/credit 

Same day cancellations: no refund/credit

If we are on our way to your house or

show up to your house and a visit is not needed: no refund/credit

***

We completely understand life happens and gets in the way sometimes. If your cancelled booking can be filled by another client, a full credit towards a future pet sit will be issued. 

No Fenced-In Backyard Policy
 

Clients who do not have a fenced-in backyard for their dogs are required to sign our liability waiver form before any services begin.

 

Failure to sign this form will result in services being cancelled

COVID-19 Policy
 

Alaska Pet Nanny Ask Me About Our Covid-
Alaska Pet Nanny We're All In This Toget

Alaska Pet Nanny is actively available to care for your pets and home during this uncertain time. We are committed to doing everything possible to stop the spread of Covid. 

We are happy to say we are fully COVID-19 vaccinated as of April 2021 and received our booster shots in December 2021!

 

We follow all State health guidelines with regard to the virus. Additionally, we’re happy to follow all personal safety protocols that you’ve established for your household. 

We are taking extra strides to keep your family, your pets, and our team safe during this time by frequent hand washing and hand sanitization and by reducing the surfaces we come in contact with in your home. We also take social distancing seriously and wear a mask in public. 

Our team has also received COVID-19 Safety Certification through Pet Sitters International so we can continue to provide exceptional and safe pet care during this pandemic. 

Please notify us if you or a family member are sick, been traveling out of state recently or have potentially been exposed to the virus. We will respectfully do the same for you and your family.

Important note: by employing our services during this time, you acknowledge and understand we are unable to guarantee absolute prevention of the spread of COVID-19.

Alaska Pet Nanny Receives First COVID Va