[As noted in pet sitting agreement in Time to Pet portal]
Please understand that when you cancel the dates that were held just for you and your pets (especially regular overnight pet care dates and holiday overnight pet care dates that you booked far in advance), there is no guarantee that the spot you booked can be filled by another client.
Alaska Pet Nanny is very limited in the number of overnights we can schedule. When you schedule this type of service, we turn away business and decline other overnight requests for the same dates.
A cancellation fee will be incurred
for any cancellations less than 8 days from the first scheduled visit:
8 or more days notice - full credit towards a future pet sit
4-7 days notice - 50% credit towards a future pet sit
3 or less days notice - payment is non-refundable
We completely understand life happens and gets in the way sometimes. If your canceled booking can be filled by another client, a full credit towards a future pet sit will be issued.
***Cancellation fees due to COVID-19 Alaska State mandates will be waived and any payment made will be fully refunded.