Frequently Asked Questions
Who and what is a pet nanny?
We are professional pet sitters who come into your home to care for your pet family members while you're at work, on a business trip, handling a family emergency, and/or on vacation.
Do you provide pet sitting/boarding at your house?
No. All our services are done in the comfort of own your home, where your pets are in their familiar environment. A fantastic alternative to boarding!
What areas do you service?
We service Salcha, Eielson Air Force Base, Moose Creek, North Pole, Fort Wainwright, and certain areas of Fairbanks. (We are based in Salcha.)
How do I become a client?
Click on 'Get Started' at the top of this page. You'll be taken to the contact form on our pet sitting software called, Time to Pet (TTP).
-Submit your answers to our preliminary questions.
-If we're unable to approve your request, you'll receive an email from us. This email might go to your spam folder, so please check there if you have not heard back from us. We always respond to every pet sit request we receive. You can also put this email address in your contacts to make sure you receive our reply: Lynnae@alaskapetnanny.com
-If we're able to approve your request, we'll activate your personal Time to Pet account and you'll be sent an email with your temporary login info.
-You'll be able to change the password to your choosing when you first log into Time to Pet.
-The first thing you'll see when you first login with your personal password is our electronic pet sitting agreement you'll need to read over and approve. Please read the entire agreement as it has very important info about how we run our professional pet sitting business. Please know, the agreement needs to be approved before you can move to the next steps.
-After you approve our pet sitting agreement, you'll be able to enter all your info and your pet's info into the secure software. This software is where we keep all our client's info securely in one place. You can even download the Time to Pet app on your phone!
-You'll need to upload (or email us) your pet's current vaccination record into Time to Pet (unless you have a pet that does not require vaccinations. i.e. birds, guinea pigs, rabbits, reptiles, etc.).
-After the above is completed, then we schedule a meet & greet at your house with your pets within a month of the initial pet sit. If you officially decide to hire us during this M&G, we will collect 2 copies of your house key and full payment for the initial pet sit.
How and when do I pay?
Payment is required BEFORE services begin.
New clients: Payment in full at meet & greets
Established clients: Payment in full before or on the first day of service
Our preferred payment method is by Zelle.
We also accept payments by:
-All major credit cards
-Cash (exact change only please)
Daily (non-vacation) drop-in clients who pay by Zelle can pay monthly, weekly, and/or bi-weekly if preferred.
How do I know what happens with my pets when I'm away from home?
We love photography and absolutely love getting the perfect picture/videos of your pets, so we're more than happy to send you daily updates, either by text, email, and/or through the Time to Pet software (TTP only allows picture updates at this time.)
For drop-in visits, you can choose if you would like an update at every visit or just once per day.
We'll also let you know if there are any issues with your house during these daily updates.
If you prefer the "no news, is good news" option, we can definitely let you enjoy your time away from home with no updates. Please know, we must have a way to get a hold of you if any issues or emergencies should come up.
Do my pets need to be current on vaccinations?
Yes! We will only care for pets that are up to date on their vaccinations, with the exception of pets who do not get vaccinations (i.e. rabbits, birds, guinea pigs, lizards, etc.).
Do I need to create a Time to Pet account to become a client?
Yes. All clients must create their own account in our pet sitting software to be one of our clients.
Do I need to schedule a meet & greet before each pet sit?
No, a meet & greet is only required before the initial pet sit. If you need our services in the future, you just schedule a pet sit in Time to Pet and (after the request is approved), we show up! This is why it's a great idea to keep your keys on file with us! :)
What happens if my return is delayed?
If your scheduled return is delayed, please contact us ASAP and we will continue to care for your pets and home until you return.
If your scheduled pet sit was an overnight pet sit and you get delayed, and we have another overnight pet sit scheduled for another client right after yours, we may need to change to multiple, daily drop-in visits until you return home.
How will you handle my keys?
2 copies of your house key will be collected at the initial meet & greet. You have the option to keep your keys on file with us or left at your house on the last day of service.
If you choose to keep your keys on file, your keys will only be marked by your pet's names for security reasons. Your keys will be kept in a locked key safe in our home office when not in use. When your keys are kept on file, it's a perfect option for last minute getaways and/or emergencies!
If you have us use a key code pad and/or garage opener to get into your house, we still need 2 copies of your house key in the event the key code pad and/or garage opener malfunciton during a pet sit. We want to make sure we always have a backup to make sure we have a way to get into your house to care for your pets.
PRO TIP: It's always a great idea to have a hidden key somewhere around your property just in case the keys we have stop working, break off, etc. while you're away from home.
KEY RETURN: When services are no longer needed, you will need contact us to get your keys back. We will only drop off your keys at your house if we're working in your area due to our large service area. Otherwise, you will need to meet us in our working location if your keys are needed back immediately.
If you would like your keys back by mail, there is a $20 fee to cover time, materials, handling, and postage. Keys will only be mailed back certified for security.
If you haven't used our services in a year, will we email you to see if they would like your keys back. If no reply back, your keys will be destroyed. We will only keep inactive client keys on file for 2 years. After such time limit, keys will be destroyed.
Why should I hire a professional pet sitter?
BENEFITS FOR YOUR PETS:
1. The environment they know best.
2. Relief from the stress of boarding in kennels with other animals in an unfamiliar place.
3. Their regular diet and routine.
4. We are Pet First Aid & CPR trained and prepared for emergencies.
5. Love and personal attention while you are away.
BENEFITS FOR YOU:
1. Convenience of not having to take your pets anywhere.
2. Someone to make your house look active. Burglars won’t be sure you are gone. We will get the mail, newspapers, water plants, and rotate lights.
3. Someone will take responsibility and take your animal to the vet if they become ill or injured.
4. You will get daily text/picture updates.
5. We are professional pet sitters through Pet Sitters International, insured, bonded, licensed to do business in Alaska, and background checked for your peace of mind.
Will you bring people or your pets over to my house?
We will not bring any friends, family members (human, furry, or feathered) to your house. We will be the only one in your house taking care of your pets and home.
Is my information kept confidential?
YES! All client information is undoubtedly kept confidential. We will not discuss any household items or conversations with anyone. (However, we will report all animal neglect and/or abuse to the authorities. We are in business to care for and love pets. It is our responsibility to make sure all pets under our care are treated humanely and appropriately cared for. We only provide pet sitting services to responsible pet parents!)
All your info in our pet sitting software, Time to Pet, is also kept safe and secure. You can read how Time to Pet keeps your information safe and secure here.
Have another question for us!? Send us a message.